Kyle Rayner
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Articles
Recent activity by Kyle Rayner-
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How much does Shipping cost?
Here are our current delivery options and prices: Standard Shipping | 3-5 business days | $5 Two day Shipping | 2-3 business days | $17 Express Shipping| 1-2 business days | $22 In Store Pick Up...
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How long does underwriting take?
In general: Underwriting can take anywhere from a few days to a few weeks. Five to eight business days is probably a good average (from the time the underwriter receives the file, up until a fina...
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How do refunds work?
Refunds processed on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Dashboard can be refunded within one year of the ...
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Error Message Troubleshooting
Cannot Connect to iTunes If you are seeing a "cannot connect to iTunes" error, it's an issue either with your device or with iTunes, so unfortunately we cannot help you troubleshoot it. This articl...
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Why Can’t I Find Your Product In My Local Store? How can they order?
Not all of our products are available in all areas of the country. To find out what is available in your area, or for specific product locations, you should contact our local distributor. Send us y...
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How Do I Get an Order Delivered Directly To My House?
We only sell a few items on this website at this time (see our merchandise section). Normally we sell to a network of wholesalers nationwide. Our wholesalers then sell to retailers who sell to the ...
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How do I customize my order?
You can modify the look and feel of your account by changing the attributes under Help->Settings. You can also change the way your content is organized by using themes. If you're comfortable workin...
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Can I Order By Phone?
Yes, you can call 1-800-707-5862 between 10am-4pm EST Mon – Fri
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How Can I Track My Order?
Visit the Order Status Tracking Page to track your order and find order details. If your order shipped via the US Postal Service, please contact us. Tracking will be emailed within 2 business day...