How do refunds work?

Refunds processed on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Dashboard can be refunded within one year of the original transaction date. Note: Payments accepted before October 2018 must be refunded within 120 days. Once this window has passed, you must issue refunds outside of the platform.

When you issue a refund, your customer will be refunded their full purchase amount, and you will be refunded minus a processing fee.